Privacy Policy
Laravel Privacy Policy
This Privacy Policy explains how Laravel ("we", "platform") collects, uses, stores, and protects your personal data in connection with our jastip services. By registering and using Laravel, you acknowledge that you have read and agree to this policy.
Key Points
Data we collect
Account, transactions, shipping addresses, communications, and technical data.
Primary use
To process orders, payments, notifications, and fraud prevention.
Limited data sharing
Only with the related Jastiper, Xendit, J&T, and legal authorities when required.
Account security
Data is sent over HTTPS. Never share OTPs, passwords, or verification codes.
Your rights
You can access, update, or delete your account through the settings menu.
Need help?
Privacy-related requests and complaints can be submitted through the Help Center.
1. Personal Data We Collect
Account, transaction, address, communication, and technical information.
1. Personal Data We Collect
Account, transaction, address, communication, and technical information.
We collect your personal data when:
- You register and create a Laravel account
- You make a jastip transaction (as a Buyer or Jastiper)
- You fill in a shipping address form or bank account details
- You interact through the in-platform chat feature
- You leave a review for an order or Jastiper
- You contact our support team
The data we collect includes:
- Identity data: full name, username, gender, date of birth
- Contact data: email address, phone number
- Address data: full shipping address, postal code, region
- Financial data: bank account number, bank name (for Jastiper payouts)
- Transaction data: order history, payment status, cancellation history
- Communication data: messages in the chat feature between users
- Technical data: device type, browser, IP address, access time
2. Use of Personal Data
Used for core services, verification, communication, and security.
2. Use of Personal Data
Used for core services, verification, communication, and security.
We use your data for the following purposes:
- Processing and managing your jastip orders
- Verifying identity and eligibility of Jastiper accounts
- Sending notifications related to order status
- Facilitating communication between Buyers and Jastipers via chat
- Processing payments and payouts
- Detecting and preventing suspicious activity or fraud
- Improving Laravel service quality
- Complying with applicable legal obligations
We will not sell or rent your personal data to third parties for marketing purposes without your explicit consent.
3. Sharing Data with Third Parties
Shared only as needed to complete transactions and comply with the law.
3. Sharing Data with Third Parties
Shared only as needed to complete transactions and comply with the law.
We may share your data with trusted third parties only in the following cases:
- Payment partner: Xendit to process transactions securely
- Logistics/shipping partner: J&T for order delivery
- Between Buyer and Jastiper: data required to complete the transaction (name and shipping info) is shown to the Jastiper who accepts your order
- Legal authorities: when required by applicable laws and regulations in Indonesia
Buyer personal data on orders with status packed, shipped, cancelled, or completed will be masked and cannot be fully accessed by any party other than our system.
4. Data Storage and Security
Data protection, retention period, and account security responsibilities.
4. Data Storage and Security
Data protection, retention period, and account security responsibilities.
Laravel applies reasonable technical and organizational security measures to protect your personal data, including encryption in transit over the internet (HTTPS).
Your data is stored while your account is active or as long as needed for service purposes. After an account is deleted, we will delete or anonymize your data within a reasonable period, unless we are legally required to retain it.
You are fully responsible for keeping your password and account access confidential. Never share OTPs, passwords, or verification codes with anyone, including anyone claiming to be the Laravel team.
5. Data in the Jastip Transaction Flow
How data is used from ordering through transaction completion.
5. Data in the Jastip Transaction Flow
How data is used from ordering through transaction completion.
Here is how your data is used at each stage of a transaction on Laravel:
đ Ordering
Your shipping address and contact data are used by the Jastiper to prepare the order. Only transaction-relevant data is shared.
đŗ Payment
Payment data is processed through our payment gateway partner, Xendit. Laravel does not store credit/debit card information directly.
đĻ Shipping
Your name and shipping address are forwarded to the relevant logistics partner for package delivery. Shipping is handled through J&T.
â Completion & Reviews
After an order is completed, you may leave a review for the Jastiper. Your identity (username) will be shown publicly with your review on the Jastiper shop page.
â Order Cancellation
When an order is cancelled, the cancellation reason is recorded and may be viewed by both parties (Buyer and Jastiper). If payment has already been made, funds are automatically returned to the Buyer's Fetchpy Pay.
âŠī¸ Returns / Product Returns
If the item you received is damaged, incorrect, or has another issue that meets our policy criteria, you may request a return through the Help Center in the Laravel app. Requests are reviewed based on order condition, supporting evidence, and applicable Jastiper and platform policies.
6. Your Rights Over Personal Data
Access, update, account deletion, and objection rights over data processing.
6. Your Rights Over Personal Data
Access, update, account deletion, and objection rights over data processing.
Under applicable data protection rules, you have the right to:
- Access the personal data we hold about you
- Update your personal data through the Account Settings menu
- Delete your account and personal data through the "Delete Account" menu in Settings â Support
- Withdraw consent for certain data processing, though this may affect our ability to provide services to you
- Object to processing of your data for specific purposes
To submit requests related to the rights above, please contact us through the Help Center menu in the Laravel app.
7. Cookies and Tracking Technologies
Cookies are used for login sessions, preferences, and service analytics.
7. Cookies and Tracking Technologies
Cookies are used for login sessions, preferences, and service analytics.
Laravel uses cookies and similar technologies to maintain your login session, remember preferences, and analyze platform usage to improve services. Essential cookies are required for the platform to function properly.
8. Changes to this Privacy Policy
Changes will be communicated via the app and/or your registered email.
8. Changes to this Privacy Policy
Changes will be communicated via the app and/or your registered email.
We may update this Privacy Policy from time to time. Any changes will be communicated through an in-app notification and/or your registered email, along with an update to the "Last updated" date at the top of this page.
By continuing to use Laravel after changes take effect, you are deemed to accept the updated policy. If you do not agree, you may stop using the service and delete your account.
9. Contact Us
Submit questions, complaints, or privacy-related requests through official support channels.
9. Contact Us
Submit questions, complaints, or privacy-related requests through official support channels.
If you have questions, complaints, or requests related to this Privacy Policy, please contact us through:
- The Help Center menu in the Laravel app
We are committed to protecting your personal data privacy. Home